الشحن
BRAINY
SHIPPING POLICY
Last Updated: June 2026
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SHIPPING OVERVIEW
At BRAINY, we are committed to providing a reliable, secure, and efficient shipping experience for customers worldwide.
We proudly offer worldwide shipping on all eligible orders.
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SHIPPING DESTINATIONS
We currently ship to most countries worldwide, including:
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United States
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Canada
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United Kingdom
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United Arab Emirates
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Australia
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New Zealand
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Germany
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France
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Spain
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Italy
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Netherlands
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Belgium
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Austria
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Switzerland
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Sweden
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Denmark
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Ethiopia
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And many other countries
If your country is available during checkout, we can ship to your location.
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ORDER PROCESSING
Processing Time:
Orders are typically processed within 1–3 business days.
Business Days:
Monday through Friday, excluding public holidays.
Orders placed on weekends or holidays will be processed on the next business day.
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SHIPPING TIMES
Estimated delivery times:
North America:
7–12 Business Days
Europe:
7–12 Business Days
United Kingdom:
7–12 Business Days
United Arab Emirates:
7–12 Business Days
Australia & New Zealand:
7–12 Business Days
Africa:
7–15 Business Days
Rest of World:
7–15 Business Days
Please note that delivery times are estimates and may vary due to customs procedures, weather conditions, carrier delays, or local circumstances.
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SHIPPING COSTS
Shipping costs are displayed during checkout.
From time to time, BRAINY may offer free shipping promotions on eligible orders.
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TRACKING INFORMATION
Once your order has been shipped, you will receive a confirmation email containing:
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Tracking number
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Carrier information
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Tracking link
Tracking information may take 24–72 hours to update after shipment.
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CUSTOMS, DUTIES & TAXES
International orders may be subject to:
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Customs duties
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Import taxes
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Local fees
These charges are determined by local authorities and are the responsibility of the customer.
BRAINY is not responsible for customs-related charges.
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INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information.
BRAINY is not responsible for delays or delivery issues caused by:
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Incorrect addresses
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Missing information
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Refused deliveries
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LOST PACKAGES
If your package appears lost, please contact:
We will work with the shipping carrier to investigate and resolve the issue whenever possible.
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DAMAGED ITEMS
If your order arrives damaged:
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Contact us within 48 hours of delivery
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Include photos of the damage
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Provide your order number
We will review the case and provide an appropriate solution.
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RETURN SHIPMENTS
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
For complete return information, please review our Refund & Return Policy.
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CONTACT INFORMATION
BRAINY
Customer Support:
support@brainyshop.net
Website:
www.brainyshop.net
Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM
Last Updated:
June 2026
