سياسة الاسترجاع

BRAINY

REFUND & RETURN POLICY

Last Updated: June 2026

At BRAINY, we are committed to providing a premium shopping experience. If you are not fully satisfied with your purchase, you may request a return under the conditions outlined below.

  1. RETURN PERIOD

Customers may request a return within 14 days of receiving their order.

To initiate a return, please contact:

support@brainyshop.net

Returns requested after the 14-day period may not be accepted.

  1. ELIGIBLE RETURN ITEMS

Items may be returned if they:

  • Are unused and unworn

  • Are in original condition

  • Include all original tags

  • Include original packaging

  • Show no signs of use, damage, washing, or alteration

  1. NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following items cannot be returned:

  • Opened intimate products

  • Used lingerie

  • Products without original packaging

  • Products showing signs of wear or washing

  • Gift cards

  • Final sale items

  1. ORDER CANCELLATIONS

Orders may be cancelled within 24 hours after purchase if they have not yet been processed or shipped.

After processing begins, cancellation may no longer be possible.

Approved cancellations may be subject to a processing fee of 10% to cover transaction and administrative costs.

  1. RETURN PROCESS

To return an item:

Step 1:
Email support@brainyshop.net

Step 2:
Include:

  • Order number

  • Full name

  • Reason for return

Step 3:
Wait for return authorization and instructions.

Step 4:
Ship the item using a trackable shipping service.

The customer is responsible for ensuring the package reaches the return facility.

  1. RETURN SHIPPING COSTS

Customers are responsible for return shipping costs.

Original shipping fees are non-refundable unless the item received was defective or incorrect.

Any customs duties, taxes, or import fees associated with returns remain the responsibility of the customer.

  1. REFUNDS

Once the returned item is received and inspected, we will notify you of the outcome.

If approved:

  • Refunds are issued to the original payment method.

  • Processing times vary depending on your bank or payment provider.

  • Most refunds appear within 5–10 business days.

  1. REFUND EXCEPTIONS

Refunds may be denied if:

  • The product has been used.

  • The product is damaged by the customer.

  • The return is outside the return period.

  • The item is returned without authorization.

  • The item does not meet return requirements.

  1. DAMAGED OR INCORRECT ITEMS

If you receive:

  • A damaged product

  • A defective item

  • The wrong item

Please contact us within 48 hours of delivery and provide:

  • Order number

  • Photos of the issue

  • Description of the problem

We will review the case and provide an appropriate solution.

  1. EXCHANGES

We currently offer exchanges when stock is available.

To request an exchange, contact:

support@brainyshop.net

  1. INTERNATIONAL ORDERS

We ship worldwide.

International customers are responsible for any applicable:

  • Customs duties

  • Import taxes

  • Local fees

These charges are not refundable by BRAINY.

  1. CONTACT INFORMATION

BRAINY

Customer Support:
support@brainyshop.net

Website:
www.brainyshop.net

Last Updated:
June 2026