Shipping policy
BRAINY
SHIPPING POLICY
Last Updated: June 2026
-
SHIPPING OVERVIEW
At BRAINY, we are committed to providing a reliable, secure, and efficient shipping experience for customers worldwide.
We proudly offer worldwide shipping on all eligible orders.
-
SHIPPING DESTINATIONS
We currently ship to most countries worldwide, including:
-
United States
-
Canada
-
United Kingdom
-
United Arab Emirates
-
Australia
-
New Zealand
-
Germany
-
France
-
Spain
-
Italy
-
Netherlands
-
Belgium
-
Austria
-
Switzerland
-
Sweden
-
Denmark
-
Ethiopia
-
And many other countries
If your country is available during checkout, we can ship to your location.
-
ORDER PROCESSING
Processing Time:
Orders are typically processed within 1–3 business days.
Business Days:
Monday through Friday, excluding public holidays.
Orders placed on weekends or holidays will be processed on the next business day.
-
SHIPPING TIMES
Estimated delivery times:
North America:
7–12 Business Days
Europe:
7–12 Business Days
United Kingdom:
7–12 Business Days
United Arab Emirates:
7–12 Business Days
Australia & New Zealand:
7–12 Business Days
Africa:
7–15 Business Days
Rest of World:
7–15 Business Days
Please note that delivery times are estimates and may vary due to customs procedures, weather conditions, carrier delays, or local circumstances.
-
SHIPPING COSTS
Shipping costs are displayed during checkout.
From time to time, BRAINY may offer free shipping promotions on eligible orders.
-
TRACKING INFORMATION
Once your order has been shipped, you will receive a confirmation email containing:
-
Tracking number
-
Carrier information
-
Tracking link
Tracking information may take 24–72 hours to update after shipment.
-
CUSTOMS, DUTIES & TAXES
International orders may be subject to:
-
Customs duties
-
Import taxes
-
Local fees
These charges are determined by local authorities and are the responsibility of the customer.
BRAINY is not responsible for customs-related charges.
-
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information.
BRAINY is not responsible for delays or delivery issues caused by:
-
Incorrect addresses
-
Missing information
-
Refused deliveries
-
LOST PACKAGES
If your package appears lost, please contact:
We will work with the shipping carrier to investigate and resolve the issue whenever possible.
-
DAMAGED ITEMS
If your order arrives damaged:
-
Contact us within 48 hours of delivery
-
Include photos of the damage
-
Provide your order number
We will review the case and provide an appropriate solution.
-
RETURN SHIPMENTS
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
For complete return information, please review our Refund & Return Policy.
-
CONTACT INFORMATION
BRAINY
Customer Support:
support@brainyshop.net
Website:
www.brainyshop.net
Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM
Last Updated:
June 2026
